Principles Balance Balanced reports are transparent about the organization’s risks, successes, failures, challenges and opportunities – now and in the future. Reports should reflect positive and negative impacts over the reporting period and include balanced external voices to enable the user to gain a comprehensive understanding of the organization. Key recommendations Report on the key challenges and areas of public concern encountered during the reporting cycle including concrete examples that relate to the organization. Include narrative and graphics that clearly highlight and explain areas of weak performance and missed targets, as well as areas of strong and positive performance. Incorporate balanced external voices to bring additional perspectives and highlight potential areas for improvement. Methodology notes High-risk incidents from the RepRisk platform are considered to flag issues of public concern and specific incidents that relate to material issues. Performance narrative includes areas of both weak and strong performance. Croda Croda’s Sustainability Impact Report 2024 follows a balanced approach – highlighting its accomplishments and progress while recognizing challenges, shortcomings and areas for improvement. The report narrative is company- and industry-specific, describing both positive and negative performance aspects and milestones reached, while emphasizing the learning curve the company is on. Croda has put significant effort into improving the visual illustration of charts and performance trackers to better illustrate the status and progress of objectives and targets – underlining targets achieved and on track as well as those that require additional focus or are facing challenges. While Croda does not include external voices in the report, it sets challenges in context with wider global developments outside the company’s direct control. It acknowledges areas of concern and explains where additional focus and lessons learned are required to increase the company’s understanding and response to challenges. The report transparently addresses the limitations of some data points, while outlining the approach to improve data consistency, accuracy and control. In particular, the company is open about the challenges of quantifying nature-related goals and targets. Croda acknowledges that its nature goals need to mature and become more specific to quantify its contribution to the nature- positive agenda. It describes cross-sectoral preparer platforms it is involved in as it works to make the progress required against the Convention on Biological Diversity (CBD) Strategic Plan for Biodiversity. Stakeholders don’t expect perfection; they expect transparency. Don’t just report on the successes, reflect on the challenges, and crucially, the lessons learned along the way.” Louise Ayling, Radley Yeldar Stakeholders don’t expect perfection; they expect transparency. Don’t just report on the successes, reflect on the challenges, and crucially, the lessons learned along the way.” Louise Ayling, Radley Yeldar Stakeholders don’t expect perfection; they expect transparency. Don’t just report on the successes, reflect on the challenges, and crucially, the lessons learned along the way.” Louise Ayling, Radley Yeldar Stakeholders don’t expect perfection; they expect transparency. Don’t just report on the successes, reflect on the challenges, and crucially, the lessons learned along the way.” Louise Ayling, Radley Yeldar Stakeholders don’t expect perfection; they expect transparency. Don’t just report on the successes, reflect on the challenges, and crucially, the lessons learned along the way.” Louise Ayling, Radley Yeldar Stakeholders don’t expect perfection; they expect transparency. Don’t just report on the successes, reflect on the challenges, and crucially, the lessons learned along the way.” Louise Ayling, Radley Yeldar Louise Ayling, Radley Yeldar